Memorandum Circular No. 39, series 2009  mcNo_39s2009.pdf
Citizens’ Charter of the National Irrigation Administration |
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| Filing of Complaint at NIA Central Office Committee on Discipline ccFilingofComplaint.pdf
Filing of Complaint at NIA-Central Office Committee of Discipline (COD) |
LIST OF FRONTLINE SERVICES
1. Request for Water Delivery
2. Payment of IA share/incentive (For IAs under Type II SSM Stage II turn over)
3. Request for minor Rehabilitation/Restoration of existing Irrigation Systems
| FRONTLINE SERVICES | REQUIREMENTS | STEP | APPLICANT CLIENT | SERVICE PROVIDER | DURATION OF ACTIVITY( UNDER NORMAL CONDITION) | FEES | RESPONSIBLE PERSON |
| 1. Request for Water Delivery | 1. Request for Water Delivery | 1 | Submit request ( noted by IA president) for water delivery | Receives and records request: | |||
| A) If w/o pending accounts, endorse to Chief of Office for approval ( proceed to step 4 ) | 15 Minutes | No Fees | WRFT | ||||
| 2. Official receipt as evidence of Current Billing | B) If with pending accounts, advices client to pay accounts. | 15 Minutes | No Fees | WRFT | |||
| 2 | Pays pending account to NIA Cashier | Process payments and issues Official Receipt | 5 Minutes | No Fees | Cashier/deputized collector | ||
| 3 | Submits O.R to Billing Clerk | Receives and endorses request to IMO Manager/Authorized rep. for approval | 5 Minutes | No Fees | Billing Clerk | ||
| 4 | Approves request for Water Delivery | 5 Minutes | No Fees | DM/ Authorized Representative | |||
| 5 | Receives request for Water Delivery | Advices WRFT to release water to concerned IA/ Farmer | 5 Minutes | No Fees | DM/ Authorized Representative | ||
| 6 | Releases water to concerned IA/ farmer | 10 Minutes | No Fees | WRFT | |||
| 7 | Acknowledge water delivery service | Checks water delivery to the farmer’s field. | 1 hour ( within 1 km from head gate) | No Fees | WRFT | ||
| 2. Payment of IA share/incentive ( For IAs under Type II SSM stage II turn over) | 1. IA request | 1 | IA’s submit request for payment of IA share/incentive | Receives & records request and forward same to WRFT’s | 5 Minutes | No Fees | Receiving / Records Clerk |
| 2. IA Remittance List | 2 | Advice to wait if documents are complete / correct or not. | Review / evaluate and request as to completeness of supporting papers. If found complete advise client to come back after 5 working days , if incomplete, advice client to complete supporting documents and submit same ASAP. | 1 hour | No Fees | WRFT | |
| 3. IA Collection Report | 3 | Review documents as to mathematical computations per MC’s/ policies | 2 hours | No Fees | WRFT | ||
| 4 | Forward to RIO for RIM’s action and endorses to Field Office acted request | 5 working days | No Fees | WRFT/IS/Clerk | |||
| 5 | Receives acted request | 2 Minutes | No Fees | Clerk | |||
| 6 | Prepare & Obligates disbursement voucher for payment | 30 Minutes | No Fees | Accounting Processor | |||
| 7 | Approved Voucher | 5 Minutes | No Fees | Chief of Office | |||
| 8 | After 6 working days, return to claim payment; issues IA O.R. | Releases check and Receives IA O.R evidence of payment | 10 Minutes | No Fees | NIA Cashier | ||
| a) Paid to the NIA Collector/WRFT at the Field | 1. Water Bill Statement of Account | 1 | Presents Bill / Statement of Account | Receives Bill / Statement of Accounts | 2 Minutes | No Fees | WRFT |
| 2 | Checks & verifies account name and Account Number | 5 Minutes | No Fees | WRFT | |||
| 3 | Pays to Bill Collector/ WRFT | Processes payment and issues Official Receipt, applying payment as back or current or both | 10 Minutes | No Fees | WRFT/ NIA Cashier | ||
| 4 | Waits for Bill Collector to Release the O.R | Release Official Receipt to client | 2 Minutes | No Fees | WRFT/ NIA Cashier | ||
| 5 | Receives original O.R | Stamped PAID statement of Account. | 5 Minutes | No Fees | |||
| 6 | WRFT renders report of collection and remits same to NIA Cashier | No Fees | |||||
| 7 | NIA Cashier acknowledges receipts by signing Remittance Form and keeps collection inside vault. | 5 Minutes | No Fees | NIA Cashier | |||
| 8 | Billing Clerks posts payment in irrigation Fee registry | 5 Minutes | No Fees | Billing Clerk | |||
| 3. Request for minor Rehabilitation/ Restoration of existing Irrigation Systems | 1. IA Resolution | 1 | Submits letter request / IA Resolution | Receives and records letter request and forward to RIM/ Technical Personnel | 10 Minutes | No Fees | Receiving Clerk |
| 2. If with funding counterpart from LGU, LGU endorsement, LGU Board Resolution, LGU Certificate of Fund Availability. | 2 | Accompanies/Guides NIA Technical staff in inspection of facilities | Conducts ocular inspection with IA members of irrigation facilities for rehab. | 1 Day | No Fees | PIO Planning Engr. Survey personnel | |
| 3 | Prepares Indicative POW for fund sourcing | 1 to 3 Days | No Fees | PIO Planning Engr. | |||
| 4 | Submits Project listing to RIO for fund sourcing | 2 Days | No Fees | PIO Planning Engr. Admin. Clerk | |||
| NOTE: FOR PROJECTS WITH FUNDING, PROCEED TO STEP 5 ONWARDS | |||||||
| 5 | Conducts survey on existing irrigation facilities for repair/ rehab | 5 Days | No Fees | Planning Engr. Survey Personnel | |||
| 6 | Plots Survey | 2 to 5 Days | No Fees | Plotting Personnel | |||
| 7 | Design and monitor Irrigation facilities | 2-5 Days | No Fees | Field Office Design Engr. | |||
| 8 | Submits plan and design to RIO for review and approval | 1 Day | No Fees | Field Office Design Engr/PIO/RIO design Engr. | |||
| 9 | Approves plans and design for preparation of final POW at field office | 15 Minutes | No Fees | RIM | |||
| 10 | Release document to IMO | 10 Minutes | No Fees | Admin Clerk | |||
| 11 | Prepares Final POW | 2 – 5 Days | No Fees | Construction Engr | |||
| 12 | Convene BAC and Conduct Bidding | Prepares Memorandum of Agreement | 3 Hours | No Fees | NIA/ IA/Contractor | ||
| 13 | Attend Pre – Construction Conference and sign Memorandum of Agreement | Conduct and Attend Pre – Construction Conference and ratify Memorandum of Agreement | 1 Day | No Fees | IMO , Asst. IMO, IDO, IA , NIA IDO | ||
| 14 | Participate on construction activities ( IA Counterpart ) | Mobilize construction works | 2 - 6 Months | No Fees | NIA / IA Contractor | ||
| 15 | Attend and sign Documents for Project Turn - Over | Turn – over completed facilities to LGU and IA. | 1Day | No Fees | NIA/IA BOD/LGU | ||
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